A vendor portal redesigned for 100+ suppliers, freight forwarders and internal teams across three continents.
A complete redesign of an enterprise-grade Vendor Portal used by 100+ suppliers, freight forwarders and internal teams across three continents.
Razor Group is an e-commerce company, and its Vendor Portal is where RFQs, purchase orders, invoicing, packaging and shipments all meet. I was the UX designer on the revamp, working alongside product managers, QA and frontend developers from January to October 2025.
The Vendor Portal was functional, but not usable.
The portal needed a redesign grounded in business logic and real workflows, not just new UI components.
Before jumping into pixels, I needed to understand how people actually worked inside the Vendor Portal, and where things broke down.
So I started by talking to the real users: compliance managers, vendors and freight teams. I wanted to see what a regular workday looked like for them.
What I found was eye-opening. Every team had their own version of the truth, and every workflow had invisible blockers hidden in emails and Excel sheets.
Next, I used Notion to map the information architecture of each module (RFQ, PO, Packaging, Invoicing and Shipments), identifying where users dropped off or duplicated work.
Custom views for Vendors, Compliance Managers, Content Teams and Supply Managers.
Replaced static tables with dynamic filters, sorting and inline actions.
Built a new design system in Figma with reusable components, consistent typography and scalable grids.
The redesign was not just about new layouts. It was about creating clarity, consistency and control for every user interacting with the system.
Reorganized layouts, labels and table columns to match how users think, not how data is stored.
Introduced contextual tooltips, clearer status colors and "Next / Previous" navigation in review screens.
Simplified form validations and inline feedback reduced user errors and resubmissions.
A single design language now ties together Packaging, Invoicing and Shipment modules for smoother navigation.
Better color contrast, visual feedback and responsive layouts improved usability for global teams across time zones and devices.
Designing enterprise tools is about empathy for hidden workflows.
What started as a "UI revamp" turned into an operational design overhaul, connecting tech, data and people in one visual language.