Refund and Cancellation Policy

Cancelling a monthly plan

You can cancel at any time by emailing anshul.mittal@bettr.studio. Cancellation takes effect at the end of the current billing cycle: you keep access to your hours until then and are not charged again.

You can also pause a plan instead of cancelling. Nothing is billed while a plan is paused.

Refunds on monthly plans

• First month: if you cancel within 7 days of your first payment and no task has been delivered, you get a full refund.
• After work has started, the current month is non-refundable. Unused hours are not refunded but roll over to the next month as set out in the plan terms.
• Renewals: if you were charged for a renewal you meant to cancel, tell us within 3 days of the charge and before any new task is delivered, and we refund it in full.

Build projects

• If you cancel before work starts, the deposit is refunded in full.
• If you cancel after work starts, you pay for the work completed up to the cancellation date. Any amount paid beyond that is refunded.
• Milestones that have been delivered and approved are non-refundable.

Duplicate or failed payments

If you are charged twice, or charged for a payment that failed, we refund the extra amount in full as soon as it is reported or noticed.

How refunds are paid

Approved refunds are processed within 5 to 7 business days of approval and returned to the original payment method. Depending on your bank or card issuer, the money may take a few more days to show in your account.

Payment gateway and currency conversion charges levied by third parties may not be refundable.

How to ask for a refund

Email anshul.mittal@bettr.studio with your name, the payment date and the amount. We reply within 2 business days. You can also call +91-9711438837.